- m77667159@gmail.com
- f-208, phase-8b mohali, 160055
- +91 95010 83892
Participants will learn the foundational concepts of CRM, including its importance in modern business, types of CRM systems, and key features that support customer engagement.
The training will focus on developing communication skills that enhance customer interactions, including active listening, empathy, and tailored messaging to meet customer needs.
Hands-on training with popular CRM tools (e.g., Salesforce, HubSpot) will provide participants with practical skills for managing customer data, tracking interactions, and analyzing customer behavior.
Participants will learn how to collect and analyze customer data to make informed decisions, improve service delivery, and enhance marketing efforts.
The program will emphasize strategies for nurturing customer relationships, implementing feedback loops, and creating loyalty programs that drive repeat business.
+91 95010 83892
m77667159@gmail.com
F-208, Phase-8b , Mohali